Suffer from a Scam - Order Still Pending

[ruoyu_ZHANG]

I believe I’ve fallen victim to a scam. I made a payment of around $400 to purchase a scooter online, but after more than ten days, I haven’t received any shipping information.

I did some research on the website I purchased from, “global reach shop,” and found that many sources indicate it is a fraudulent site.

The order is still pending in PayPal. Is there anything I can do to cancel the payment and resolve this issue? Any advice would be appreciated. Thank you!

[PayPal_Shradha]

Hello @ruoyu_ZHANG,

Welcome and thank your for posting your concern.

We are sorry to hear about the issue with your order and we understand how frustrating this must be for you. If a payment you sent is in Pending status, it means the recipient hasn't received the payment yet. You can cancel the payments on the web:

1. Go to Activity.
2. Click Cancel under the payment in question.
3. Follow the steps to cancel the payment.
    

If the cancel option is not available then you can also file a dispute for the order purchased using PayPal. While filing dispute you can contact the merchant/seller directly and this is the quickest way to resolve the problem. However, if you are unable to reach a solution and having doubts regarding the order and seller activity, you have the option to escalate the matter to a claim. For further assistance, I recommend reviewing the relevant help centre article How do I escalate a PayPal dispute to a claim? for more detailed information.

Also, PayPal offers purchase protection to help safeguard our buyers. I recommend you to check the article Does PayPal cover my purchase if there's a problem? to know you will be eligible for protection or not. I would also recommend you to check the PAYPAL'S PURCHASE PROTECTION PROGRAM to know the eligibility.

Hope this information is helpful for your!

Warm Regards,
Shradha 
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