I have been with Paypal for over 20 years and use it to process credit cards for my customers using the same desktop computer with the same ISP every time I log in. Up until the last year or so my username and password were all I needed to use the service. Paypal is Now Out of Control, the "Quick Security Check" is complete harassment why in the world does this security feel the need to bother people and waste their time for no good reason?
Paypal Help 171 says the following: https://securepayments.paypal.com/tc/cshelp/article/why-do-i-have-to-complete-a-security-check-help1...
"Why do I have to complete a security check?
1. To deliver a secure service, we may ask you to confirm your identity.
2. We do this to make sure it's you, using the PayPal account.
3. We'll also ask if we see new or unusual activity, like a log in from a new device or different location.
So how does "May Ask" ----- become a ----- "Every Time" you log in?
Paypal says, "We Ask" - "IF" - "We See" - "NEW" or "UNUSUAL" Activity.
So how does using the same desk top computer for my business with the same ISP over and over again for over 20 years qualify for anything "NEW" or "UNUSUAL" Activity?
Doesn't the ISP tell Paypal that it's me? Major banks are OK with ISP confirmation why isn't Paypal?
The obvious answer is the Paypal Quick Security Check (QSC) is broken... It's not making my service anymore secure but instead causing many people, including me, a lot of grief! As others have complained and many who agree who are silent in support of our grievance please do something about this. As suggested by the OP add a feature to stay logged in as long as the window is opened or I'd suggest allow customers, especially long standing one's to opt out of the Paypal QSC altogether. I have never ever had my Paypal account compromised so for people like me why are we being penalized with this archaic over reach security system? Major Banks like Chase, Wells Fargo etc. do not even do this, if they don't do this than Paypal should understand that it's becasue they know it's unnecessary! All you need is a username and password when you log in to a major bank with the same ISP and device that they recognize.
The Paypal QSC is harassment plain and simple, it's broken and needs to be fixed. It's sporadic as well, i.e. sometimes you can log in, in the morning and log out and the QSC will leave you alone the whole day when you log back in and out throughout the same day as it recognizes you. Other times, like today, each log in and log out and log in again requires a QSC which is utterly ridiculous. Same person, same computer, same ISP doing the same thing yet I am forced to get a code sent by text to me each and every time in order to log in. All this does is create animosity towards Paypal and a lot of anxiety for your customers. Your security should be smart enough to know the difference between a bonafide threat and normal activity but it does not it treats every log in the same, as a threat. People that are of no threat do not deserve to be treated this way.
I would hope that Paypal does something about this, it's the right thing to do.
I will be sending my grievance through the United States Post Office and encourage others to do the same, if there is enough of us banning together to complain maybe something will be done about it.
According to the Paypal representative I spoke to today the following physical address is to be used for filing a grievance, seems odd being the legal department but that's what she said:
Paypal
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