International transaction put on hold for the recipient

[Temp20230323]

The transaction was entirely personal as my friend required the money urgently. But the payment was put on hold for nearly a month. Are there any solutions to get the money faster?

[sharpiemarker]

@Temp20230323 

Since India accounts cannot send personal payments, payments have to be sent as goods and services which could be subject to holds. PayPal will release funds after 21 days generally.

The recipient can do some tasks to get money released sooner.

There are two methods to release money sooner depending on what you see on your screen:

Method 1:

Recipient has to change the order status or add tracking: 

1. Go to Activity page.
2. Find and click the transaction to update, then click Get your money or Get money sooner.
3. *If you sold a product, select Product to add tracking information or print shipping label directly.
4. **If you received payment that do not require shipping, selling an intangible item or service, select Service or virtual product to confirm order status.
5. Click Submit.

*Use one of the approved shipping carriers and PayPal release the hold 24 hours after the courier confirms delivery to the buyer’s address.

**Recipient will get their money 7 days after confirming the order status as Completed.

Method 2:

If there are no issues with the transactions such as disputes, claims or chargebacks, the funds should typically be released within 21 days from the date of payment.

In some markets, the transaction can be marked as "Shipped" or "Processed" to gain earlier access to the funds.

Here's how to mark your item as “Shipped” or “Processed” in the Transaction details:

1. Log in to your PayPal account.
2. Go to Activity page.
3. Find and click the transaction to update.
4. Click Add tracking info button.
5. Click the Order Status menu and select Order Processed if selling virtual goods, performing a service or receiving a personal payment***, otherwise select Shipped and provide tracking number if available. If tracking is not available, check off the Tracking information not required box.
6. If you need to change Order status or Tracking info later, click Edit tracking info in the transaction details.

***Some countries are without friends and family option and must use goods and services option.

Then, after 48 hrs from payment date, ask Sender to ‘confirm receipt’, here’s how:

1. Go to Activity page.
2. Find and click the original payment for the item.
3. Click Confirm receipt.
4. Click Yes to confirm that you received the order.

Note: Not all transactions will have the ‘confirm receipt’ option nor is required to confirm receipt. If customer does not confirm or confirm option not there, you’ll have to wait 7 to 21 days for PayPal to release funds.

[kernowlass]

@Temp20230323 

Which country is your friend in?

Only you cannot send friends/family payments from India so all payments would show as goods/services and they may be subject to the new seller hold.