Got INR295 as transaction fee

[DevaD]

I didn't receive any money from paypal. The payment from paypal is declined. But, now it's saying that my balance is in negative and they charged me INR 295 for that and said that I can't send money till I add funds to make my balance 0. Idk why this happened and kindly help me to resolve this issue. I am new to PayPal and I didn't even receive any successful payment from paypal.

[PayPal__Jyoti]

Hello @DevaD       

Welcome to the PayPal Help Community and thanks for posting here!

I do understand your concern regarding the your PayPal account having a negative balance. Request you to kindly refer to this article to understand what you should do incase you have a negative balance in your PayPal account www.paypal.com/cshelp/article/help389 . Please reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. You can reach out to the Support Team by clicking the contact us option at the bottom of PayPal page.
Hope this information helps,
Jyoti
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[DevaD]

I got this as reply from Paypal when I approached the chat centre. I understand your concern Deva. On reviewing your account details, I see that there was a withdrawal failure for the transaction ID 5T315974RG140000. When the withdrawal is returned or rejected by bank, PayPal will send a Demand Draft to the registered address and, we charge an amount of 295 INR (250 INR + 18% GST). Please do not worry, I have resolved the negative balance of $ 3.64 USD. Please note that when withdrawal completes for less than 1 USD, the bank usually rejected the funds so I request you to receive payment of minimum 1 USD and please add the bank account now so the withdrawal completes for 1 USD that I have credited. If you are getting an error while adding the bank account then I request you to share the bank statement/passbook or cancelled cheque on which your full name, bank account number and IFSC code are visible so that I can check and assist you further. Please share it in the chat window or the below link. Link: https://www.paypal.com/documentcenter/upload/xxxxxxxxxxxxxx