Since when do eBay and PayPal policies trump Aust Consumer law??

[SiandJess]

Bought 3 cctv cameras they worked for 30 days and then slowly over the next fortnight, they all died. Seller refusing to discuss and ghosting me. Both eBay and PayPal closing off disputes because purchase is older than 30 days. What about Aust consumer law? How can local businesses internal policy trump ACL?

[kernowlass]

@SiandJess 

They don't, if you are not covered by Ebay or Paypals buyer protection policies then you still have the right to take your own personal private action using any consumer laws in your country.

Ebay and Paypal are 2 totally separate companies and each have their own buyer protection policies.

Ebay covers you for 30 days and Paypal for 180 days. So if you lost on Ebay try on Paypal.

Paypals customer are both buyers and sellers so can't cover both parties 100%, so they give some buyer and some seller protection and then its up to us to risk assess out transactions.

[SiandJess]

If PayPal has a 180 day buyer protection then I wonder why the immediately closed my return request- stating it was older than 30 days. Even at 180 days, some items should have a longer than 6 month warranty. Anyways - matter referred to ACCC and ombudsman as a breach of ACL.

[kernowlass]

@SiandJess 

Paypal made their buyer protection 180 days to bring it in line with credit cards who equally have chargebacks ''up to'' 180 days.

Are you saying every credit card company in the world is breaking local rules as well? Because after that time frame you have to take your own legal action just the same as you do with paypal. 

[SiandJess]

If you go to Harvey Norman and buy a Samsung fridge, and 12 months later it dies. ACL dictates you have to deal with Harvey N for resolution, not Samsung - the entity you directly engaged with. So it isn’t credit card companies breaching ACL, it’s the likes of eBay predominantly as they are the selling entity and potentially PayPal. In this case, PayPal close my case, stating eBay’s 30 day policy.

[kernowlass]

@SiandJess 

If you go to Harvey Norman and buy a Samsung fridge, and 12 months later it dies. ACL dictates you have to deal with Harvey N for resolution, not Samsung - 

However if you paid by credit card and were declined for whatever reason THEN you have the right to use your local laws to sue whichever company applies. Same with paypal, if you were declined via paypal for whatever reason then you have the right to sue locally.