Where Is My Refund

[Tom3100Mann]

I was refunded $3,500 from a US company (I'm an Australian) 7 days ago. PayPal has since advised that the refund is complete, though the money is not in my account nor my card. Why is this? Thank you. 

[kernowlass · Accepted solution]

@Tom3100Mann 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account. Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/smarthelp/article/FAQ1212