trouble with payment method

[arbii]

Im trying to purchase something online but paypal keeps asking for a new payment method even tho I have already put one. When I put my existing bank again nothing happens. This happens only inside of the app I am trying to purchase from. In the paypal app my bank is already connected.

[PayPal_Shradha]

Hello @arbii,

We are sorry to hear about the issue you are facing while purchasing using PayPal. Kindly reach out to our customer support team to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page. If your unable to login into your PayPal account do reach us via phone and kindly select "Call us as Guest". 

Hope this information is helpful for your!

Warm Regards,
Shradha