Rewards not showing up

[VTM27]

Hi

I have two debit cards linked to my PP account. I’m enrolled in UChoose rewards. The rewards are showing up for one of my cards but not the other. I don’t know how to fix it. I’ve googled the issue, followed suggestions with no good outcome. Anyone have a solution to this problem? Thanks so much!

[PayPal_Bindu]

Hello @VTM27,

Welcome to our community help forum and thank you for your post!

I understand your concern about the reward points not showing for your other debit card. At times, it may take a day or two to see the rewards as an option when you go to make a purchase. All Pay with Rewards redemptions are subject to the terms of your card agreement and applicable reward program with your card issuer. Pay with Rewards is only available for eligible purchases with certain merchants, and PayPal or your issuer may limit, suspend, or terminate your ability to redeem rewards at any time, in accordance with the PayPal User Agreement and your card agreement and reward program terms.
 

If your available reward balance changes during or after the checkout process, you may not see all your available rewards or may see rewards that are no longer available. You can get more information about Pay with rewards here.

Best wishes,

Bindu

[VTM27]

Hi. Thanks for your response. My cards have been linked for weeks. So waiting for the rewards to show isn’t the issue. The rewards are showing up for one of the cards — I can see uChoose rewards balance under that card when I go to my Wallet. They still don’t show up for the second card. I’ve tried removing and adding the card, I’ve looked in settings for anything that I didn’t check or uncheck. I went to UChoose rewards site and linked the card to PayPal again (and again and again). I’ve contacted PayPal support. Niente. I don’t see the rewards showing as an option when I go to purchase something online with that card through PayPal. It’s all so very frustrating. Do you have any more suggestions? Thanks!