PayPal Community

Hi @MARO13,    Thank you for your post!    I am sorry to hear this has happened. I appreciate receiving unsolicited emails about an account being made can be so concerning.    In order to get some help with this, please review the following Help Center article: Why am I receiving emails from PayPal when I don’t have an account?   I hope this helps. Have a lovely day!    Rebecca    If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Hello @temp20221310b,    Thank you for your post!    I understand your PayPal account has been limited. Limitations are generally placed in situations where we’re concerned about account security, for regulatory or compliance purposes, or to help us manage potential risk on an account. Account limitations may prevent you from completing certain actions with your account such as withdrawing, sending, or receiving money. You can find further details on this here: Additional Information about Account Limitations (paypal.com)    Usually, we ask you to complete some steps to remove your account limitation. To simplify this we always list the steps to remove the limitation in the Resolution Centre.    If there are no steps to complete and your account is permanently limited, this type of decision isn’t something we do lightly, and I can assure you that we fully review all factors of an account before making this type of decision. However, if you feel a mistake has been made and you need to contact our Customer Service team, you can do so. Please just keep in mind these are generally decisions that would have been fully reviewed by the relevant team.    To contact our Customer Service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage. You can also contact us via Facebook PM's or Twitter DM's.  For Facebook: https://www.facebook.com/PayPal For Twitter: @AskPayPal    I hope this helps, have a nice day.    Rebecca  If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Hi @jatnarsa99,    Thank you for your post!    I understand your PayPal account has been limited. Limitations are generally placed in situations where we’re concerned about account security, for regulatory or compliance purposes, or to help us manage potential risk on an account. Account limitations may prevent you from completing certain actions with your account such as withdrawing, sending, or receiving money. You can find further details on this here: Additional Information about Account Limitations (paypal.com)    Usually, we ask you to complete some steps to remove your account limitation. To simplify this we always list the steps to remove the limitation in the Resolution Centre.    If there are no steps to complete and your account is permanently limited, this type of decision isn’t something we do lightly, and I can assure you that we fully review all factors of an account before making this type of decision. However, if you feel a mistake has been made and you need to contact our Customer Service team, you can do so. Please just keep in mind these are generally decisions that would have been fully reviewed by the relevant team.    To contact our Customer Service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage. You can also contact us via Facebook PM's or Twitter DM's.  For Facebook: https://www.facebook.com/PayPal For Twitter: @AskPayPal    I hope this helps, have a nice day.    Rebecca  If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Hi @aitchjg,    Thank you for your post and welcome to the PayPal Community Forum.    I understand you would like some information on confirming your PayPal account. Verifying your PayPal account helps make PayPal even safer for everyone. When you’re Verified, it means that you’ve provided additional information about yourself to help confirm your identity. After you are Verified, we’ll lift your limits so you can withdraw more money.   In order to verify your account, you will need to follow the outlined steps within your profile.    We generally request that you confirm a bank account or confirm a card that is listed on your PayPal account.    Following this, we may ask that you complete our Customer Identification Program (CIP). For more information on this, see: How do I confirm my identity? (CIP)   I understand your proof of ID is now out of date. In order to see if we can accept alternative proof of ID, for example, a birth cert, I would ask that you please reach out to us.    To contact our customer service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage.  You can also contact us via Facebook PM's or Twitter DM's.  For Facebook: https://www.facebook.com/PayPal For Twitter: @AskPayPal I hope this helps, have a nice day!  Rebecca  If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Hi @LinaLewis,    Thank you for your post and welcome to the PayPal Community Forum!    I understand you have some questions regarding PayPal's Return Shipping On Us.    This return shipping service is being sunset, I will leave more information below.    In the first phase, which begins on September 22nd, the activation (or opt-in) option will no longer be available. This means new customers will not be able to activate the service any longer as there will be no option available.   However, if you have previously activated or used the service, this will remain active for an additional 60 days, until November 26th 2022.     Again, this option is only available for customers who have already activated it before the September 22nd deadline.   More information can be found here: Return Shipping on Us Frequently Asked Questions   I hope this helps answer your question. Have a nice day!  Rebecca    If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Hey @Cossie690,    Thank you for your post and welcome to the PayPal Community Forum.    If you would like to appeal the outcome of a claim you may be able to do so within 10 days of case closure by following these steps: How can I appeal PayPal’s decision on my case?   Depending on how the case is closed can impact the ability to appeal. If you would like to view our Buyer/Seller Protection Policy, see: PayPal Protection   Alternatively, you can get in touch with us directly regarding this. To contact our customer service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage.  You can also contact us via Facebook PM's or Twitter DM's.  For Facebook: https://www.facebook.com/PayPal For Twitter: @AskPayPal I hope this helps, have a nice day!  Rebecca   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Hey @May124,    Thank you for your post and welcome to the PayPal Community Forum.  I understand you are attempting to close your account but seeing an error message.   There are a few reasons why you may not have the ability to close your account:   1. Account Limitations 2. Positive/Negative PayPal Balance 3. Ongoing PayPal Disputes/Cases 4. Pending Payments   If none of the above applies to your PayPal account,  this error could indicate you either have a linked Honey or Xoom account. Because of this, you won’t be able to close your PayPal account. Teams are working on a solution to this issue.   Otherwise, you can use the contact options provided by @kernowlass to get in touch with us directly.    I hope this helps, have a lovely day! Rebecca   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Hey @Norbert_5454545 & @Puffybutt2,    Thank you for your post and welcome to the PayPal Community Forum!    I understand you are attempting to close your account but seeing an error message.    There are a few reasons why you may not have the ability to close your account:    1. Account Limitations 2. Positive/Negative PayPal Balance 3. Ongoing PayPal Disputes/Cases 4. Pending Payments   If none of the above applies to your PayPal account,  this error could indicate you either have a linked Honey or Xoom account. Because of this, you won’t be able to close your PayPal account. Teams are working on a solution to this issue.   Otherwise, you can use the contact options provided by @kernowlass to get in touch with us directly 🙂    I hope this helps, have a lovely day!  Rebecca    If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Hey @risann,    Thank you for your post and welcome to the PayPal Community Forum!    I understand this must be concerning. Sometimes, it can help to wait 3-5 days between closing the old account and attempting to add the card to your new account.    This could also be a security block. I would suggest waiting for 72 hours before trying to add your card again. After 72 hours, please try and add your card via the PayPal website rather than the app. Please also avoid using any VPNs.    If this does not work, I would suggest reaching out to our customer service team directly using the steps provided by @kernowlass 🙂    I hope this helps, have a nice day!  Rebecca    If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Hi @teddy62,    Welcome to the PayPal Community Forum and thank you for your post.    I understand you are having difficulty with some PayPal Here devices.   PayPal Here is no longer available to buy as we have moved to Zettle card readers. I know this is not the answer you were hoping for but this may be why the PayPal Here readers are no longer working.    You may need to sign up with Zettle.    To sign up to Zettle using your PayPal: 1.  Login to PayPal using our website:  https://www.paypal.com/signin  2.  Select 'App Centre' at the top of your page. 3. Select 'All Apps' 4. In the search bar type 'Point of Sale'   Here is where you can sign up for Zettle.    Otherwise,  Please use the below link to find out more about Zettle and please don't hesitate to reach out to them directly in order to receive further assistance if required. Zettle: accept card payments in person (paypal.com) & Zettle by Paypal (former iZettle) | POS & payment solutions    Thank you!  Rebecca    If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more