GTHW App - Fraudulent subscription payment

[JasmineR007]

This company took money from my account and I have no idea who they are?

[PayPal_Bindu · Accepted solution]

Hello @JasmineR007,

Welcome to our community help forum and thanks for posting!

I understand your concern about the unauthorized activity in your account. No need to worry! We offer full protection for confirmed unauthorized transactions. Make sure to check your billing agreement payment as this charge could be from a service you signed up for in the past.

You can check the steps on how you can report the unauthorized activity in the resolution center of your PayPal account here : How do I report unauthorized PayPal account activity

Once you report the transaction, we will review and update you via email by 10 business days. You can also reach out to our team through the available contact options at the bottom of PayPal page for any additional assistance.

Best wishes,

Bindu

[norie186]

They have been charging me as well, and I have no idea what it even is.

[Bogthebuilder]

Hey,This was my Headway app subscription that I forgot to cancel.

[jimmccoll]

I had the same issue. Just cancelled it. Thanks for the heads up 👍🏼

[theresafoxbyrne]

Who is this company please? I haven’t got a clue who they are

[Dinahlucia]

I have exactly the same experience! They cost me almost 100 dollars! In three months. How will i get my money back? It was supposed to be free!!

[Whitelionlady]

I am still waiting for them to reply to me! That’s 3 weeks now!

[natachacu]

That happen to me too like 70$ and i do not have any idea what is this and paypal customer service said it was athorized... 

[Temp20231007]

It's a subscription. They always code their billing name as a parent company. Mine is from the Headway app for reading.