How can I use a transaction number to trace a payment?

[myBadStudios]

The company says they sent me the money and even have a PayPal transaction number...

PayPal does not show the money and doesn't offer me any way to query the transaction number...

So can anyone please explain to me how I can hunt down the money that PayPal seems to have lost by using the transaction number? I know in the oooooooold PayPal interface I was able to do this but in this new streamlined version of PayPal they seem to have removed most of the usability of the site and now I am left without a clue how to find the missing money

Any help would be greatly appreciated. Thanks

[DPCreations]

If 1and1 just sent the money rather than issue a refund to your payment card, then you need information from 1and1.  That's what I was trying to figure out from your other post.  Apparently, it wasn't an actual refund to go back to your payment card, but just sending money.

You need to find out exactly how the money was sent.  Exactly what email address was used.  A screenshot of their sending transcation would help.  You need more than a transaction number from 1and1.

[myBadStudios]

Short answer: Transaction numbers have 0 use.

The other post is the other post. I didn't mean to duplicate the conversation. This post was about using a PayPal transaction number to find a PayPal transaction. If a PayPal transaction number cannot be used to find a transaction on PayPal then it makes sense that I can't search for it. The only thing that doesn't make sense is why PayPal even HAVE transaction numbers then...

But okay, you asked me to duplicate the conversation and I will oblidge:

I pay via PayPal, they refunded to PayPal

Yes they used PayPal

Yes the address is correct

No, I don't think they are going to take a screen capture of their transaction history for the day and send that to me. I have confirmed that they refunded me to PayPal and to the correct email address and I have a PayPal transaction to go along with that.

So: I have the date, they used my primary email address, I have the PayPal transaction number.... what more do they need to give me before PayPal can trace the transaction?

Thanks for the support, though, really appreciate you trying to help but if you are still trying to figure out why they are refunding the PayPal address I paid them from, please post your follow up in the other thread so we don't REALLY duplicate the conversation. If you are saying that PayPal can't find one of their transactions by using their own transaction number then that is the answer to my question in this thread and this thread can be closed... Then I can open another one asking: "why does PayPal have transaction numbers when they are good for nothing at all" 😛

[DPCreations]

I've made my other comments to the other thread.

[myBadStudios · Accepted solution]

Answering my own questionin case someone else wants to know:

Go to the resolution center and open a PayPal dispute. It will list your last transactions but just above it it has a radio button for you to select that allows you to search for transactions by transaction number

[DPCreations]

@myBadStudios

Thanks for the update.  So means some can open a dispsute based on transaction number.  Just hope I never need to do that 🙂