payments made through "Guest" not showing up

esherek98
New Community Member

 I have a client who tried to pay me using a "guest" account. When you click "pay invoice" it takes you to the paypal screen. At the bottom it says if you don't have a paypal account and would like to pay with a credit card click here.  The client said they submitted this Feb 2nd. They said that the transaction went through but nothing is showing up on my end. Does paypal hold these transactions for 5-7 days? 

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2 REPLIES 2

Snow-Cat
Advisor
Advisor

No, you should have received the money almost right away.   If you don't have a record of the transaction in your Activity History, the transaction didn't happen. 

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esherek98
New Community Member

thank you!!

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