"Undefined" in provided address

[Flatfish]

I had a customer make an order and the address was provided by PayPal, and I shipped out to it. However, the parcel eventually returned with the reason given that the address was undeliverable.

I asked the customer by email to confirm his address and it was slightly different to what PayPal gave. 

PayPal gave the address as:

"Street name undefined apartment 10"

The customer gave the address as:

"Street name 32 apartment 10"

The customer has no idea why PayPal changed his street number into "undefined".

Whose at fault here? I've already reshipped the item at my expense as i'm guessing this was a PayPal glitch. If it's PayPals fault for a glitch, how can I claim my additional shipping costs back from PayPal?

[kernowlass]

@Flatfish

Only paypal can tell you if it was a glitch, and only paypal can say if they are going to reimburse you.

[Flatfish]

Yes I just want to ask the community if this has happened to anyone else before, and how they got on with applying for a refund.

Also, i'm unsure how to open a dispute with PayPal itself, as there's no option for that, but i've sent them a support email now.

[DPCreations]

Why woud you ship to a strange address?

Did you verify the address with USPS.com before shipping?

Did you check the addess location with Google search?

As you provided the addresses from customer and from PayPal, they are both suspect.  I would have attempted to verify the address with USPS and Google.  If Google can't locate it then there is a problem.

I've had suspect addresses provided and Ii will ask the buyer confirm it.  If it still doesn't look right, I don't ship.

As for a dispute, you got the product back, no loss.  The buyer paid the shipping, so no loss there.

Just refund item cost to buyer and move on.

If buyer still wants make sure you verify address before shipping.

[Whac-A-Mole]

she has already reshipped the item.

[Whac-A-Mole]

There are many glitches with Paypal these days,I cant find some of  my transactions in activities history,I am afraid what the 1099 looks like 

[DPCreations]

Then just wait for the package to return AGAIN.

[Flatfish]

Why woud you ship to a strange address?

The address did not look strange to me. There are many addresses that don't have a street number, for example in some places the houses/buildings have unique names instead of street numbers. 

Did you verify the address with USPS.com before shipping?

Did you check the addess location with Google search?

The address is non-US written in a foreign european language and I can't be an expert in the address markup of each country.

I did use maps to check the address and it shows a building, but as they did not provide the street number I guess Google just chooses a location in the middle of the road or the closest match.

I did get the product back, but I do have to pay shipping to send it back out to the customer (the customer gave me the correct non-broken address through email after it returned) and I also need to pay a returned mail processing fee to pick up the parcel from the post...

Usually if it was the customers fault in providing a bad address i'd ask them to pay for shipping, or if it was my fault i'd gladly take the hit. But here I have no idea whose at fault, but i'm guessing it was mainly due to a PayPal glitch.