Payment Denied by Lyft and Uber and I can't figure out why....

[Blonde4ever]

Howdy.

I am going to describe my problem to you and see if anyone has any suggestions.

The reason I got a Paypal account is because I wanted to use them as a method of payment for Lyft and Uber when I am traveling in the States. (I live in Canada.)  I did this successfully on several trips in 2015/16.

However in 2016 someone fraudulently used my Paypal account. Apparently I had left my Ebay account linked to it (did not remember this) and the thief bought themselves a nice watch.  I noticed, reported it and Paypal refunded the funds immediately...however I was left with a red flag on my account until they completely resolved the situation.  I was traveling in U.S. the following week and when I went to use Lyft and Uber they both denied my method of payment...even though I had lots of money in the account and free rides to use. I was very frustrated and called them both and it seems to be related to that red flag.

I assumed when the red flag was gone my troubles would be over.

OK...flash forward to May, last month, I am on vacation in Las Vegas and STILL, both companies will not allow me to use Paypal as a method of payment. The red flag has been gone for months.   I contacted both of them and they say there is no issues on their end the issue must be with Paypal.  I contact Paypal and they say there is nothing preventing the payment from going thru.  I have used Paypal to pay for other things in the last month.....but Lyft and Uber will not work.  

So I am stymied....no one can offer any help.  The Lyft person suggested uninstalling the APP and then putting it in again...that did nothing.  I asked I they (Lyft/Uber) could delete my account and just let me sign up again but they won't do that.

I can't even test out any "fixes" until I am traveling in the States again.

It seems that I am being punished for all eternity for what some thief did!!!

It makes no sense.

Any thoughts?

[PayPal_Erica]

Hi Blonde4ever,

Thanks for reaching out to us here, and welcome to the community!

I'm sorry to hear about the trouble you've experienced trying to make payments to Lyft and Uber. Regrettably we are unable to view your account information from here, but if you'd like to reach out to us through one of our customer service channels we'd be happy to help! You can call or email us by clicking the "Contact" link at the bottom of your PayPal page. We are also available on Facebook at www.facebook.com/paypal or on Twitter at @AskPayPal.

I hope this helps!

-Erica

If you see a helpful post, please accept it as a solution or give the author kudos. Thanks!

[Blonde4ever]

I will try. But usually these endless rounds of emails don't work.

Thanks.