Not receiving password reset email. plz help

John_Collar
New Community Member

I have a similar case but it is a bit different. I have an account with an email which i am trying to recover because I have not used this account in ages and i have forgotten the password. How ever the link that is supposed to send me a password reset link isn't reaching my email. It says that they have sent an email for password reset to my email. How ever I am not receiving anything. I have tried to do this on both Chrome and Internet Explorer. Can someone tell me what is wrong wit that link? Or what I should do to recover that account?

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snowshoe
Frequent Advisor
Frequent Advisor

At this point you would need to contact customer support for assistance.

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