Help please

Robino
New Community Member
I've been trying to purchase things with my prepaid card but it doesn't work? Gives me different types of errors like this transaction couldn't be completed please direct your customer to paypal, or when I try again it'd be different and say please confirm card on paypal and it's really annoying I'm new to this I just bought this card last night
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2 REPLIES 2

snowshoe
Frequent Advisor
Frequent Advisor

Prepaid cards are a challenge.

 

First the card should have either a Visa or MC logo, private label cards won't work.  Next, you need to register both your name and address with the card issuer.  This should be done before attempting to link it to your PayPal Account.  Next, the name and address you used to register with card issuer must be the name and address you used to setup your PayPal Account - in other words, everything should match.

 

Then you can try to link and confirm the card.

 

Note, if have done the above and then tried more than twice to link and confirm the card, you would need to contact customer support for additional assistance.

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kernowlass
Esteemed Advisor
Esteemed Advisor

Have you confirmed the card?? Only some prepaid cards are not accepted on paypal.


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