Trouble Linking a OneVanilla Prepaid visa card to Paypal

Hd2008
Contributor
Contributor

I purchased a OneVanilla prepaid visa card (debit) today and went to the onevanilla website to "register" it by adding in my zip code. However, when I attempt to link the card to paypal under either prepaid card or under debit card paypal says "This card is not accepted. Please use a different card." This is quite frustrating because the onevanilla website states my card's status as "active". Please help me! Thanks.

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2 REPLIES 2

erikajoyx
New Community Member

Paypal has recently changed something that does't allow you to connect onevanilla visa cards to your account. I literally have connected like 30 onevanilla cards to my paypal account and now they randomly don't work. I called Paypal and they said that its not one their end and that my address wouldn't verify and said that it was the wrong billing address. This isn't true because I called OneVanilla and they said that it is NOT on their end and that Paypal has recently changed something. The guy I spoke to at OneVanilla said that they have been getting thousands of calls every day asking about it and that he actually three-way called Paypal with one customer on the end and they finally admitted that they changed something and are no longer allowing people to connect them to their accounts. 

 

 

I think its ridiculous that they are lying about it and saying that they haven't changed something, because clearly they have. 

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AjsimonMM
New Community Member
Ahhhh. It's frustrating! I have always used onevanilla visa, and worked flawlessly. It never took the onevanilla mastercard, but visa always worked, until today. I am so mad about this. It's not like I can get a refund for this prepaid card, so I'm stuck with 50 gift card.
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