Your account has been limited until we hear from you PP-002-300-223-834

r2steve
New Community Member

I just received an email, saying it was from Paypal with the subject line: 

Your account has been limited until we hear from you PP-<removed>

The email included an attachment to download and use the activate. I'm assuming this is fraudulent and did not open the attachment. Is there a way I can confirm it's not from Paypal?

 

Thanks

R2steve

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5 REPLIES 5

kernowlass
Esteemed Advisor
Esteemed Advisor

Yes send to spoof@paypal.com BUT >>

 

You will know an email is not from PayPal when:

•The email uses a generic greeting like 'Dear user' or 'Hello, PayPal member’.
•The email requests financial and other personal information.
•The email includes an attachment, a software update to install on your computer.


Advice is voluntary.
Kudos / Solution appreciated.
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minty1
Advisor
Advisor

Hi r2steve

 

Yes its a phishing email not from ppal

U can send to spoof@paypal.com

 

Genuine ppal emails:

Always address u as dear full name

never ask u to click on links/downloads/attachments

never ask for personal info

 

Always log in  via official site never from your private emails

If u do click change your password and security questions immediately

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Deb
Contributor
Contributor

We just received this email and have reported it. Grammar errors ("active my account" instead of "activate") and other red flags ...

 

What I'm wondering, how did they know the email address on our PayPall account????

 

PayPal

 

Case ID Number: PP-003-523-157-760 <https://updates-security.info/RnVja1lvdUFzSGVsb/>   

Dear [full email address],

 

 

We need your help resolving an issue with your PayPal

           

 

Until you help us resolve this issue,

We've temporarily limited what you can do with your account.

 

________________________________

 

What can I do?

Update account information

Using PayPal logo in the list of auction or website         What can't I do?

Send or receive money

Withdraw money from your account

Add or remove a card & bank account

Dispute a transaction   

________________________________

 

 

What to do next?

 

 

Please click ' Active My account ' and  log in to your PayPal account by clicking the button below to  provide the requested information. If We don't receive this information or We notice additional significant changes in your account activity, your account access may be further limited.

 

Once We receive and review your documentation, We will email you regarding the status of your account.

 

 

 

Active My Account <https://updates-security.info/RnVja1lvdUFzSGVsb/>

 

Please do not reply to this email because We are not monitoring this inbox. To get in touch with us, log in to your account and click "Contact Us" at the bottom of any page.

 

Copyright © 1999-2015 PayPal Inc. All rights reserved.

 

Consumer advisory- PayPal Pte. Ltd., the holder of PayPal’s stored value facility, does not require the approval of the Monetary Authority of Singapore. Users are advised to read the terms and conditions carefully.

 

PPID PP958 - 94c9513d48d82

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DPCreations
Frequent Advisor
Frequent Advisor

Your email addresses are pretty much public information for someone to find.  The only way to keep an email private is to not use it ever.

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Deb
Contributor
Contributor
I know that, that's Internet 101. But we have MANY email accounts associated with our business. The only one who received this message WAS the one registered with PayPal.
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