Adidas purchase through Paypal, suddenly pending still/again? Need help/answers..

cv12678
Contributor
Contributor

For starters, this has got me very confused and it may confuse others but I need answers nor advice on what to do. On April 6th, I ordered shoes from Adidas using Paypal. I also recieved my order on the 11th. After paying, I recieved the receipt from Paypal and Adidas that showed everything was completed. All of sudden, after logging into my paypal after about a week, my purchase from Adidas is back under 'Pending' and the money that was taken out for my shoes is now back in my account but there is nothing that shows a refund. Why is Adidas or Paypal doing this if the transaction was already taken out? Did they accidently refund me? I really don't know what to assume, hoping that someone else went through this and can really help me. I don't want to risk touching that money if they ended up reprocessing the entire order which I wouldn't understand why. 

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10 REPLIES 10

DPCreations
Frequent Advisor
Frequent Advisor

Did you make the purchase directly from Addidas web site or another web site?

 

Why would you get a receipt from PayPal?

 

What are the details of the transaction on your PayPal account?  Is there a PayPal transaction?

 

I think you've omitted a lot of details.

 

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cv12678
Contributor
Contributor
I ordered directly from the site using my PayPal balance/PayPal debit card. I got an email from PayPal saying the amount that was taken out for the shoes was successfully taken out. It was listed under completed but now is back under the pending tab.
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DPCreations
Frequent Advisor
Frequent Advisor

Are there other detials on the payment transaction details page?

Was there a tracking number?

Where are you located?

Where was the origination of the shipment?

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cv12678
Contributor
Contributor
No other details, there was a tracking number but I already received my order in the mail. I'm located in Pennsylvania the shipment was sent from South Carolina
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DPCreations
Frequent Advisor
Frequent Advisor

Does the tracking number show delivered?

It does seem strange, especially from a corproate store.

It's almost as if PayPal detected your purchase as an authoized transaction and retuned the money.

You'l probably know in a few days.

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cv12678
Contributor
Contributor

Tracking did show it was delivered. I guess I will just have to wait a few days then as you said to see. Thank you

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DPCreations
Frequent Advisor
Frequent Advisor

I'd be interested in knowing the outcome.  Just let money rest.

 

You could phone Addidas and ask, better to not wake up a sleeping dog.  You have the shoes and the money for now.

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Mellyx33
Contributor
Contributor
Weird thing, this exactually happened to my friend too. She's freaking out cause she has the shoes, but no money was taken out and paypal says pending as well. Hope goes alright for you and my friend. Still not update about it with her.
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Leemus
Member
Member
Did this ever get fixed for you? The same thing is happening to me right now..
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