Bed Bath & Beyond Refund

[SMW26]

Wondering if they are the only merchant to do this, or if others have the same ridiculous policy: I purchased an item online through Bed Bath & Beyond and paid for it with my credit card through PayPal. It arrived and wasn't want I really wanted, so I took it to a brick-and-mortar BB&B to return it.  The clerk asked how I paid and when I said via PayPal, she said that they can only issue store credit for anything paid through PayPal.  I tried to explain that it was a credit card payment, not through my bank, and she and the manager just pointed to the store policy. My fault for not reading it online, granted, but because I have returned items at other stores with no problem at all (Home Depot, for one, and for a lot more money) - it was handled just like a credit card refund - I naiively assummed this would be the same thing, seeing as it's a giant corporation, not a mom-and-pop store. The manager kept saying I would have to "take it up" with PayPal, which clearly isn't the case since it's the store policy, not PayPal's. 

Anyone else run into this anywhere else? It seems pretty archaic and unnecessarily difficult for the customer. I don't want or need the store credit, but I'm stuck with it. I'm rethinking using PayPal when I check out online, unless I want to take the time to scour every website I buy through to read all the fine print. I certainly won't be using it for BB&B.

[kernowlass]

Paypal gives you buyer protection for item not received or item received but not as described.

But if you just decide you don't want it when you receive it then its up to you to sort it with the store and a store credit sounds a good offer.

[SMW26]

I completely agree it's between me and the store; the manager is the one who kept telling me to take it up with PayPal, when I told him it isn't their issue at all.  I wish merchants would be more up-front with their policy - a pop-up before checking out would have made all the difference in how I paid.  I could understand it the payment had come directly from a bank account via PayPal, but a credit card payment isn't technically anyone's "money" in the real sense of the word.  Store credit is OK if it's a place where I shopped frequently (Target, Walmart, etc) but it's not.  And I guess I'm grateful it wasn't for a really large amount, or everyone on my Christmas list this year would be getting gifts from BB&B!

[Kathkath]

The reason bed bath and beyond can't is because when we see the refund in our system it sees paypal not a linked card. Our agreement with paypal is limited. In some cases a manager may override but its very rare and up to the manager. You can return with the provided shipping label through mail and it will be returned in your prefered method. It may seem ridiculous but the return policy is rather lenient.

[sharpiemarker]

Read the procedures when making returns to ensure the process goes smoothly.  Then there won't be any surprises or disappointments.  Online orders usually come with easy to follow return instructions on the receipt.