Checkout on eBay says "couldn't process payment" but the money was taken out of my checking account.

momosoawsome
New Community Member

I was purchasing two items on eBay and I chose the "credit or debit card" option to pay and once I clicked the confirm and pay button the page refreshed and i got an error message saying " We can't process your payment. Please select a different payment method or check your payment details including your billing address. " However I checked my bank account online and the money was taken out of my checkings account for both items. ebay support has been no help and paypal support has been no help. Paypal support is saying that my transaction is under review however when that would happen in the past I would still get a confirmation email showing that I purchased the items on eBay and an email from paypal saying the transaction is pending, however with this transaction I did not get either of those. I have no idea what to do now.  I have gotten no confirmation email for the payment and on ebay it says I have no recent purchases and the items are still in my cart.  I have included photos showing that the money was taken from my checking account and the error

message i was given by eBay. I am not sure what to do and I am very doubtful the money will reach the seller because the order did not go through, and I am worried the money won't be returned to my account. 

 

 

 

 

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1 REPLY 1

wooded
Contributor
Contributor

Did you get your money back?

 

Same thing happened to me yesterday

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