Error Message when trying to send money to a friend

[ascurrentastheo]

Every time I try to send $20 to my friend, every time an error message pops up like "! we can't send your payment at this time try again later". Every. Time. 1.) I have sufficient funds on my debit card. 2.) I have used this card so many times on paypal without any problem whatsoever. 3.) I don't have a bank account so I cannot "verify" my account with that. That's the whole reason I use my debit card on here. 4.) I don't have a paypal balance I JUST want to use my debit card. 5.) Even though I've given my social security number they always say "we can't verify you", I'm not sending copies of my ID or Address to a website that's shady and why would you expect someone to do that? Im just paying with my debit card I'm not buying a house. 6,) EVERY SINGLE TIME I CONTACT PAYPAL THEY GIVE ME THE SAME BS LISTS OVER AND OVER AGAIN AND IVE EXPICITLY SAID I WANT HELP NOT A LIST OF THINGS IVE ALREADY TRIED. So please if ANYONE knows a way to fix this help a brother out and PAYPAL I know you have a way to fix this but just are not helping me so it would be great if you would actually send some help my way.

[QueenSkitz420]

I'm having the same issue myself and I can't find much help 😕

[mastein244]

Me too!! Same error. Have you gotten any resolution to this??

[sharpiemarker]

Why would they not fix it if there is a way to fix it...doesn't make sense for one.  There can be all kinds of reasons for the payment not going through including back end tech issues on PayPal 's end so you has to go through process of elimination.  We here can only guess at what the problem is. Are you using same device or different device?  Are you using a different IP or the same IP?  Have you cleared you browser cache and cookies? Or use a different browser? Are you making payment in your country of residence or abroad?  Is your debit card still valid? It could be an issue with recipient's account.  The payment could have been stopped by PayPal internal security system. Are you basically doing anything different from usual way you send payments?

PayPal request documents to verify user identity to comply with government regulations regarding KYC and AML (Google it) and making sure users aren't doing anything shady.  

You may have to keep calling PayPal until you get a rep that can help you.  An option may be to get a family member who also has PayPal to send it for you.  Or perhaps try using the PayPal app to send your payment as the main site can be acting goofy. Note that if you keep repeating an action on the account and failing, PayPal security system can flag that as suspicious activity so be really careful with that.

[QueenSkitz420]

I have tried moving from the app to mobile webpage to the desktop but I get the same message I even tried different people to see if that helped and that message pops up every time. I sent a message to PayPal but they just sent me to the q and a which told me nada. I changed nothing from the day before when it was working fine.

[ascurrentastheo]

Exactly the same here! I'm tired of this no matter what I try I find no help but people just tell me the same solutions over and over again and just act like I'm being too angry about nothing but hey it's not just me

[sharpiemarker]

---

@QueenSkitz420 wrote:
I have tried moving from the app to mobile webpage to the desktop but I get the same message I even tried different people to see if that helped and that message pops up every time. I sent a message to PayPal but they just sent me to the q and a which told me nada. I changed nothing from the day before when it was working fine.

---

Respond to the message again restating your problem if their initial response does not solve your problem to get a customized agent response.  This is how PayPal balances the workload for their agents if a question can be answered with the FAQs. Or by phoning in. When on the line, press zero or say "agent".

https://www.paypal.com/us/selfhelp/contact/call

[QueenSkitz420]

Ok I'll try that thank you

[Sc1029]

I just went through this exact same thing. I called and they asked me some questions such as what city's have I been connected to, what street I've NEVER lived on etc with multiple choice answers and after I did that I was able to send money. Good luck!

[Whac-A-Mole]

@ascurrentastheo

I'm not sending copies of my ID or Address to a website that's shady and why would you expect someone to do that? Im just paying with my debit card I'm not buying a house. 

-------------------------------------------

if you dont feel comfortable providing more information,then seek another payment processor.

sending money can be ACH,using online banking,it canbe Western Union,money order,postal order or just cash in the mail