Dresslily

[MsFlorida83]

Dresslily took my payment in Sept. I have NEVER received my 2 items I paid for. Opened claim with PayPal then requested it to escalate and have received no contact? What do I do now.

[kernowlass]

@MsFlorida83

Once escalated paypal give the seller another 10 days before they review or refund within 48 hours of that deadline being met.

[MsFlorida83]

Escated request on Nov 27. So I have wait another 10 days? This purchase was beginning of Sept.

[kernowlass]

@MsFlorida83

Well you could not have opened a dispute until recently so it works this way >>

Dispute opened > to give buyer and seller a chance to sort things and if not you decide when to escalate to a claim.

Once escalated paypal get involved and they normally give the seller 10 days to prove delivery of the item to the buyer or refund.

Once the deadline is reached paypal make a decision within 48 hours of that deadline.

So it can be all completed normally in about 2 weeks.

[MsFlorida83]

So the claim was escalated 5 days ago. So I have 9 days before PayPal will make this right. It is just that I have tried to contact this sell since Sept. Thank you.

[kernowlass]

@MsFlorida83

If the claim was escalated 5 days ago then it should be sorted in 5 days time as paypal give the seller 10 days to refund or prove delivery.