Help With New Dispute Scam

[Temp20220722W]

I am posting on behalf of a friend who wants to maintain annominity until this is resolved.

Today my firend received a Paypal (not Ebay) dispute that claims an item was not received.

The dispute did not come from ebay and is not in the Ebay dispute resolution system.

The dispute states and Ebay item number that can be found on Ebay and which shows that the item never sold.

The friend never recevied payment from this 'buyer'.

Pyapal has frozen the funds in the amount of the dispute.

How does someone submit an 'item not received dispute' if they never purchased or paid for an item?

When my friend called Paypal the agent wanted my friend to 'prove' that he never received payment (the fact that the account history shows no payment received was not good enough for this agent).

The Paypal agent did not understand when was meant by the fact that the ebay item number is for an item that ended without ever being sold.

How can this type of dispute get into the Paypal dispute system?

How can Paypal not take responsibility for this?

Is this an inside job and the agent my friend spoke to part of the scam?

Thank you!

[DPCreations]

@Temp20220722W

You do not control who does and does not repond to a thead you initiated.  This is a public forum and any member can post comments for all to read, as I will continue to do as appropriate, and as other members will post if they so desire.  Whether you repond or not is your option.

[Temp20220722W]

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@DPCreations wrote:

@Temp20220722W

You do not control who does and does not repond to a thead you initiated.  This is a public forum and any member can post comments for all to read, as I will continue to do as appropriate, and as other members will post if they so desire.  Whether you repond or not is your option.

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I understand that you can act like a schmo if you want and post junk whereever and whenever you like, but I asked you not to.  I asked you twice.  You said that you did not understand my initial post and yet you responded.  You said you felt you could not help me becuase i was not answering your questions, yet you keep responding.  Not sure what you are doing if you can neither understand or help yet keep posting.  Certainly not making yourself look good.  Which seems odd given how much you aparently post to this forum.  Do you just need to get in the last word on a thread that you did not initiate?  Do you just have too much time on your hands?  Or are you feelings hurt by me asking you not to write again?  Seems silly that you would waste your time writting again but go ahead and waste more of your time and everyone else in the forum with your unhelpful 'answers' that only make you look bad and dig yourself deeper into the hole you created. 

[Temp20220722W]

It appears that I hurt your feelings.

In the future you should consider refraining from responding to posts that you state you did not understand.

And if you can not do that and post anyway then consider refraining from responding further when you feel the person failed to answer your questions.

And if you can not do that then go ahead an lash out at the person that came here asking for help that you are not helping.

Oh, that is exactly what you did.

This is not just a public forum but a public HELP forum, and you are not helping to do anything other than make yourself look bad.

[sharpiemarker]

@Temp20220722W

Said that there was no payment found and the item in question was not sold, it ended, it timed out on eBay. Sure, the payment could have been arranged outside of eBay but it wasn't as the payment was not found.

So either some bozo must have a lot of time on their hands trolling eBay for ended listings and phoning in disputes or the OP and his friend need some coke bottle eye glasses to look for this so-called payment, hehehe.

It is weird that a dispute can be filed without a transaction ID, so that is where the focus should be.

Try looking for any trace of payment transaction again on www.paypal.com/history starting from date the listing ended and forward to today's date.

I find this case extremely bizarre.  You may need to hit up executiveoffice at paypal dot com under the PayPal email address the dispute is under.  Include the case number and the item listing number or link to the ended listing.  Explain you do not know how this dispute was opened as there was no known payment received in the disputed amount and you wish for them to investigate.  Good luck.

[Temp20220722W]

Thank you Sharpie.

You have answered my question of weather or not disputes can be called in and therfore subject to operator error.

And you make good points about the fact that there is no original transaction ID detailed on the dispute.

The fact that it is a "Non-Ebay" type Paypal dispute that references an Ebay item number that Ended rather than was Sold is a red flag.

A dispute claim for an Ebay item is supposed to go through Ebay's Problem Resolution system and not Paypal's Disputes.

I am now understanding why the poorely trained Paypal operator my friend spoke with kept saying you received the money becuase you have a dispute - like another person here they are aparently unaware of the possibility of calling in a dispute.  So if you call in and connect with a poorely trained Paypal agent that foolishly enters your fake dispute and you have a sucessful fraud on your hands.  And if the seller fails to prove that they shipped an item that was never shipped the 'buyer' gets their money.

Hopefully the Paypal Fraud team will deal with this swiftly tomorrow.

Thanks for your help and for all others that replied with the exception of DPC who has an unfortunate problem.

[DPCreations]

Actually, @Temp20220722W, you failed to describe the problem and your were relaying information from another party without persona knowldege of the situation.  Perhaps your "friend" is the unfortunate person in this probvlem as not being wiling to discuss the issue.

[Temp20220722W · Accepted solution]

Several hours were wasted on the phone today with Paypal.  

They said it would be 'corrected' but would not explain how we got here or what would prevent this from happening again. 

Received and email stating that Paypal closed the dispute in favor of the complaintant and refunded her the money I never received.

Looked in my account and saw the frozen fund gone!  Gone!

I could not belive it. 

I wrote to the president of Paypal and copied all the other pople listed on Paypal.com management team in the USA and all the people on their board of directors (no easy task finding all of those email address - more time wasted due to their incompetence). 

A couple of hours later my paypal ballance was back to normal.

A 'payment' was added retroactively to offset the 'refund' with a date some time in mid march. 

NO EXPLANATION WAS GIVEN AS TO WHY THEY NEVER POSTED THAT PAYMENT UNTIL AFTER THEY REFUNDED IT  but perhaps it is becuase it is a accounting entry to simply offset their fraudulent refund. 

Who knows. 

All I know is that I have completely lost faith in Paypal and their ability to resolve and issue and offer any confidence in this not happening again.  They truely are a horribly run greedy operation and I trut them as far as I can throw them. 

If you use Paypal then you must un-link your banking account from them or this scam could have been far worse!

If you use Paypal then do not keep a cash ballance in there of any kind as they can freeze it and **bleep** you and make you waste two days trying to get your money back... and not even APOLOGIZE or EXPLAIN HOW IT HAPPENED or WHAT IS TO PREVENT IT FROM HAPPENING AGAIN.

This has been an eye opener into what a horribly mismanage wreck of a company Paypal is.

[Wallstreetfox]

Nothing is impossible. Google bank tellers who sell bank customers info. There was a guy I talked to that did time for selling people's personal information. He worked at some sort of call center. He was a minority with an accent. When someone would say a racist remark to him, he would sell their social security number, mothers maiden name, account number and everything. You can Google Search bank managers going rogue, stock brokers, lawyers, CEO's, etc. So can PayPal do inside jobs on people? Of course, unless they have some fool proof system to watch their employees. I moved stuff around a mortgage processing office for a big bank for a couple days once and you have to let someone know if you wanted to go to the bathroom. Then a security guy would follow you to the bathroom. They watched you like a hawk. You couldn't wander around. One guy left his checkbook on his desk and he wasn't even in the office. He knew they watched people like a hawk.

[sharpiemarker]

I think @Temp20220722W explained the situation well enough.  It's just that something like this this should not have happened without transaction ID that one finds it hard believe when it does. 

Open a thread about it over on eBay, @Temp20220722W: https://community.ebay.com/t5/Shipping-Returns/bd-p/shipping-returns-db.

They got a couple mods there that may give some insight to your friend's case to see if it is someone trolling.  Just mention in the post that you'd like eBay staff to look into it.  Then they will provide a contact email address once they see your post.

[Temp20220722W]

Thanks for the additional suggestion Sharpie!  Will definitely follow up on that.

Thanks for nothing DCP.  Anger is not a good reason to post.  Before hitting submit you should ask yourself if you are helping, and when you are not then don't hit it as it does not help you or anyone else, particularly after you have repeatedly complained about not being able to understand the question and have been asked multiple times not to reply any further.  It is a sickness for which I hope that you can find the cure.