Paypal got hacked and email changed!

[Matthewlnunez32]

My paypal got hacked and whoever did it changed my email, my card is still linked to the account so I don’t want this person to spend the money in my bank, I don’t care about the account, I just want to card removed, can anyone help, Ive tried contacting PayPal via email and phone service, neither of which helped, please reply ASAP, Thanks.

[kernowlass]

@Matthewlnunez32

Contact your card issuer and cancel the card?

[Matthewlnunez32]

I thought of that too, but is there no way of PayPal just removing it themselves? If not, would I have to pay for a new card?

[kernowlass]

@Matthewlnunez32

You would have to ask them that, but you said you had contacted them already by phone and email with no luck?

[Matthewlnunez32]

Yeah, PayPal won’t answer me, I actually haven’t been able to get into contact with a real person, do you know the path of options I need to choose to actually talk to someone at PayPal and not robots?

[kernowlass]

@Matthewlnunez32

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR just say the word 'Agent'".


OR have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Matthewlnunez32]

Thanks, I’ll make sure to try this!