Resolutions, Frauds, DressLily, Hassan

[DnN1Hart]

I filed a claim w/PayPal because a metchant "DressLily" seemed to be "fishy". I paid $70.19 for Christmas items for my sweet little boy and received 2of5 items after escalating claim. PayPal closed my claim because "Hassan/DressLily" sent PayPal tracking info. I received 2 of 5 items I paid for and they are KNOCK-OFFS! I can't seem to get through to paypal to send addl. info regarding my case. They automatically sided w/merchant. The items are BAD KNOCK-OFFS! Anyone offer advice how to re-open claim? I will have to report paypal to gov. agencies. Anyone else have similar problems?

[kernowlass]

@DnN1Hart

If the seller provided a tracking number that proved delivery of the item to you then they were always going to win.

Why would you use that option?

What you should have done was to file for item received BUT NOT AS DESCRIBED eg not the correct amount and knock-offs !!

Then paypal would have told you to return ALL the items back to the seller for a FULL refund.

But you can't open another dispute now as you are only allowed x1 per transaction.

Your only hope is if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[DnN1Hart]

I have been TRYING TO! IF YOU LOOK AT PAYPALS LEGAL NOTICE AT BOTTOM OF THEIR WEBSITE, THEY GIVE YOU THAT INFO.......THAT IS WHY!!!@55

[kernowlass]

@DnN1Hart

Didn't understand a word of that last rant and please don't yell at me in caps when i responded to try and help you.

No idea what you are trying to do now, i said that your only chance was to contact your card issuer.

[slagr]

How can I report DressLily? They are a complete SHAM. I would like to urge PAYPAL not to do business with this merchant. I purchased an in stock item on 12/6, I was told the item was shipped out 12/8 by DHL. DHL has told me they have never received any item. DressLily has no phone number and won't answer my emails. This was for a Christmas present and I have one vey upset little girl.   

[kernowlass]

@slagr

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.