Can't update credit card expiration date

[Aldeb]

I'm from Europe (Romania). So my credit card expired last month. Went to the bank. They handed me a new card with a new expiration date and three-digit code (same card number, name). I've tested the card and it works online.

Paypal lists the old card as expired (in red). When I click on update expiration date and save, it says that my credit card has been updated succesfully, but it still lists the card as 'expired' (does not update date).

I've done this 3 times yesterday and it's the same. Any advice? Shuold I call in and have paypal update my card manually?

Thanks for helping out this amateur.

[kernowlass]

As you are trying to update it AFTER its expired it may not work.

Have you tried adding / confirming as a new card and see if that works?

[Aldeb]

Ok. I'll try. The bank told me to get the new card after the expiration month, so I couldn't update it beforehand.

[Aldeb · Accepted solution]

Ha, it was the bank's fault!

Well that was a headache. If anyone else is reading and get this same issue, talk to your bank about it. They had some sort of restrictions on the card default.

[Fintale89]

I have this same problem. My old credit card expired this month and I can't update the expiration date because there is no update button, only add my card button.

My profile says I have 0 active cards on my account but when I try to add a new card I get this error "This debit or credit card has expired. Please update the expiration date for this card or use a different card.".

[PayPal_AshleyP]

Hi Fintale89,

I'm sorry to hear about the difficulties you've experienced while attempting to update your card's expiration date.

You should be able to update that card's expiration date by following these steps:

1. Log in to your PayPal account.
2. Click Wallet at the top of the page.
3. Click the card that needs a new expiration date.
4. Click Edit.
5. Fill in the updated information, including the card security code, and click Save.

If you are unable to complete these steps, I would recommend reaching out to us by clicking on the 'contact us' link at the bottom of any PayPal page or on Twitter or Facebook for additional assistance.

-AshleyP

[Stars7779]

hey!

The same problem. After clicking save button nothing really happens. PayPal just sets back may old exired date.

Have fullfilled and wrote a for under "contact us" link, but where the response will come? To my e-mail adress or where?

N.

[Jhaney]

Hi

I am not able to update my card details or even add a card.

When i click wallet my card and bank account are listed but there are no options

to edit

these are missing

1. Click Edit.
2. Fill in the updated information, including the card security code, and click Save.

When i click my card or add card nothing happens.

My OS is Win10, IE11

[llew]

Iog in to paypal on lap top, click on wallet,bottom left of page click on classic site click my money click update card. This method just worked for me.

[j6tuc]

Spot on IIew, this works perfectly, if you dont have the edit option showing in wallet follow IIew's directions and all works again.

Nice One IIew.