So I posted this as a question on Paypal but have not received an answer since I posted a week ago. But I am hoping someone in here has an answer for me!
'We are having a big problem with the Paypal Express Checkout
which is connected with our Tru Catch Traps Website which is created
with Magento. When a customer orders from us with Express we are not
receiving an email or even a name for our records in the Magento
Backend. This has been a huge problem for us because when Magento does
not receive this information it has no place to send the confirmation
email. So we are receiving about 20 calls a day just to verify if we
have received the order which is a pain.
>
>I have tried multiple changes to the code of the Magento program but I
am still not receiving anything from Paypal Express. We do receive the
Customer's email under Payment Information but not in the Customer
Information. And Magento will not send the email to the Customer if it
only has the Payer Email. It needs an email in the Account Information,
which if you would allow us to flag the account to receive Billing
Information, all the code I have changed will take the email and create
an account.
>
>I have also talked with multiple people to get this drastic problem
fixed, but nothing has worked yet. Until I spoke with one person and
said I needed to contact Paypal and get them to FLAG our account so we
can receive Billing Information which in return would solve all of our
problems. This person said once Paypal does this everything will work
after that. He also said you would definitely be able to do this.
>
>I talked with a Paypal Rep tonight and the lady said she could not
allow Paypal to give that information out but I do not see why we can
not receive the information when we are already trusted by the Customer
since they are buying our product from the internet.
>
>Please give me any information you can about this topic and hopefully
we can get something figured out.
>
>Thank you,
>Ryan'
