my credit card is blocked

isa019
Contributor
Contributor
hello,my name is isa from brunei i already activate my account for a while,and i want to add my debit card so i can use it for paying any transaction,however this problem occur saying i cannot use my debit card for this account,so,can you help me?i have one card only,and i have done trying sending my id photo and my card statement,however nothing happen,and my credit card still remain the same(blocked),i really want to try to call,but i'm afraid the cost will be high just for calling thank you in advance
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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@isa019

 

Is it a visa??


Advice is voluntary.
Kudos / Solution appreciated.
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isa019
Contributor
Contributor
it is mastercard i don't know why it didn't work
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