PayPal Claiming Suspicious Activity on My Account

[astriadewi]

My husbad and I are freelance writers, and most of the time, if not all of the time, companies we work for use PayPal as the primary payment method. We work for ruputable sites like Blogmutt and Content Hub, among others. So, basically, we are employees and freelancers all in one.

Recently PayPal limited my account claiming there was suspicious activity involving a credit card linked to my PayPal account. Here is the punch line: I do not have a credit card linked to the account, nor do I have a credit card period.

I checked my account thoughorly and don't find any type of information that would even elude to the idea that there is a credit/debit card linked to my account, or ever was. I sent them an email complaining about this but have yet to recieve a response. They seem real quick to suspend or limit people's accounts, but if they are actually mistaken on their end, they take their time in resolving the issue.

Has anyone else dealt with this issue? And if so, was it resolved in a timely manner? And if it takes more then two days to resolve this issue, what can i do about it?

Freelancing is my bread and butter, so I cannot afford to deal with this type of issue from PayPal.

[DPCreations]

Do you and your husband both use the same PayPal account and both have password access to the same account?

What action did PayPal request you take to resolve the limitation?  Did you take that action?

[astriadewi]

They asked to provide a credit card statement with my name on it to prove it's my credit card. And no I didn't do as they asked because there is no credit card or credit card statements to prove. My husband and I both manage my PayPal since we share the same computer. On top of that, we work together to bring income in, so of course he will open it to check on payments. But I allow it and has nothing to do with credit cards.

[DPCreations]

Do you each have your individual PayPal accounts or do you both use the same PayPal account?

[astriadewi]

He does have his own, but he doesn't use it for business because he is an expat, so due to Indonesian regulations, it isn't easy for him to get a bank account here. Therefore we use mine.

[DPCreations]

I assume the account is in your name; therefore, all security and identity documents must be in your own name and your own address.  Giving someone else password access to your own account is very high risk.