Yahoo mail bouncing paypals notifications

orv
Contributor
Contributor

Couldn't find a better forum to mention this or see any other way of raising it (so please move this thread if there's a better location)

 

The problem I'm having is that I'm getting mail bounce messages for any buyers with yahoo mail accounts.

This appears to be caused by yahoo enforcing domain keys authentication, however paypal uk isn't correctly addressing its outgoing emails to succeed the check.

 

It appears that paypal.com is now using domain keys to reduce spam/fraud however emails sent by paypal uk although sent from a "paypal.com" server with a "paypal.com" sender header have a "paypal.co.uk" from address and so this is failing the domain key verification and causing a bounce.

Just to clarify this isn't a problem with me sending out emails to yahoo and getting bounces, these are emails sent out by paypal that are getting bounced and paypal is then forwarding your mailer rejections onto me so this needs to passed on to whoever handles paypal mail issues.

 

Below copy of mail header and bounce report:

(addresses munged/edited for privacy and to get around forum filter)

Rejection:

 

The following message to <xxxxx @ yahoo.co.uk> was undeliverable.
The reason for the problem:
5.1.0 - Unknown address error 554-'5.7.5 (AU01) Message not accepted for policy
reasons. See http://postmaster.yahoo.com/errors/postmaster-28.html'

 

Received: from phxpublb1-snip3.phx.paypal.com (HELO phx01qd25.phx.paypal.com) ([10.190.3.68])
     by mx0.phx.paypal.com with SMTP; 29 Nov 2010 01:23:22 -0800
Received: (qmail 31995 invoked by uid 993); 29 Nov 2010 09:23:22 -0000
Date: Mon, 29 Nov 2010 01:23:22 -0800
Message-Id: <1291022602.31995 @ paypal.com>
Sender: sendmail @ paypal.com
Subject: Your parcel will be with you soon
X-MaxCode-Template: xpt/shipping/ShippingNotificationBuyerRMG
To: xxxx <xxxx @ yahoo.co.uk>
From: "service @ paypal.co.uk" <service @ paypal.co.uk>
X-Email-Type-Id: PP1003
X-XPT-XSL-Name:
     email_pimp/default/en_GB/shipping/ShippingNotificationBuyerRMG.xsl
Content-Type: multipart/alternative;
     boundary=--NextPart_048F8BC8A2197DE2036A
MIME-Version: 1.0
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3 REPLIES 3

PayPal_john
PayPal Employee
PayPal Employee

Hi, thanks a lot for that, i'll get it passed on. I'll have to go find who deals with this stuff Smiley Surprised

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netgeneration
New Community Member

 


@orv wrote:

Couldn't find a better forum to mention this or see any other way of raising it (so please move this thread if there's a better location)

 

The problem I'm having is that I'm getting mail bounce messages for any buyers with yahoo mail accounts.

This appears to be caused by yahoo enforcing domain keys authentication, however paypal uk isn't correctly addressing its outgoing emails to succeed the check.

 

It appears that paypal.com is now using domain keys to reduce spam/fraud however emails sent by paypal uk although sent from a "paypal.com" server with a "paypal.com" sender header have a "paypal.co.uk" from address and so this is failing the domain key verification and causing a bounce.

Just to clarify this isn't a problem with me sending out emails to yahoo and getting bounces, these are emails sent out by paypal that are getting bounced and paypal is then forwarding your mailer rejections onto me so this needs to passed on to whoever handles paypal mail issues.

 

Below copy of mail header and bounce report:

(addresses munged/edited for privacy and to get around forum filter)

Rejection:

 

The following message to <xxxxx @ yahoo.co.uk> was undeliverable.
The reason for the problem:
5.1.0 - Unknown address error 554-'5.7.5 (AU01) Message not accepted for policy
reasons. See http://postmaster.yahoo.com/errors/postmaster-28.html'

 

Received: from phxpublb1-snip3.phx.paypal.com (HELO phx01qd25.phx.paypal.com) ([10.190.3.68])
     by mx0.phx.paypal.com with SMTP; 29 Nov 2010 01:23:22 -0800
Received: (qmail 31995 invoked by uid 993); 29 Nov 2010 09:23:22 -0000
Date: Mon, 29 Nov 2010 01:23:22 -0800
Message-Id:@ <1291022602.31995 @ paypal.com>
Sender: sendmail @ paypal.com
Subject: Your parcel will be with you soon
X-MaxCode-Template: xpt/shipping/ShippingNotificationBuyerRMG
To: xxxx <xxxx @ yahoo.co.uk>
From: "service @ paypal.co.uk" <service @ paypal.co.uk>
X-Email-Type-Id: PP1003
X-XPT-XSL-Name:
     email_pimp/default/en_GB/shipping/ShippingNotificationBuyerRMG.xsl
Content-Type: multipart/alternative;
     boundary=--NextPart_048F8BC8A2197DE2036A
MIME-Version: 1.0

 

We are also seeing these messages for yahoo and btinternet... see below:

 

fromMail Delivery System <MAILER-DAEMON>
to
dateMon, Nov 22, 2010 at 9:02 AM
subjectDelivery Status Notification (Failure)
mailed-bymx1.phx.paypal.com
 
hide details 11/22/10 
 

 

The following message to@ < xxxx @ btinternet.com> was undeliverable.
The reason for the problem:
5.1.0 - Unknown address error 554-'5.7.5 (AU01) Message not accepted for policy reasons.  Seehttp://postmaster.yahoo.com/errors/postmaster-28.html'

@final-Recipient: rfc822;xxxx @ btinternet.com
Action: failed
Status: 5.0.0 (permanent failure)
Remote-MTA: dns; [195.50.106.142]
Diagnostic-Code: smtp; 5.1.0 - Unknown address error 554-'5.7.5 (AU01) Message not accepted for policy reasons.  See http://postmaster.yahoo.com/errors/postmaster-28.html' (delivery attempts: 0)

Has there been any progress with the investigation?

 

 

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temp201809261h
New Community Member

It's bee happening to me for months.

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