Can't add non uk Phone number or remove my old number which I don't have

l4
New Community Member

Hi, I don't have UK phone number anymore. However, there is no way to remove it or add another EU phone number I have...

I am constantly getting locked out of my account because it requires me to  enter the code from my phone... I called paypal numerous times but its TERIBLE!!! They said they couldn't add my number but its no way. I am not even sure what should I do... I am tired of this BS...  My bank account is UK

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PayPal_Siobhan2
Moderator
Moderator


Hi there,

 

Thank you for contacting the PayPal Community Forum and welcome as a new member!

 

The PayPal Accounts are country specific, once you create a UK PayPal Account the country and country code for the phone number cannot be changed. If  you have moved country you will need to create a new PayPal Account selecting your correct country of residency.

 

- Siobhan

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