LINK EXPIRED - CANT GET FULL ACCESS

[steven2011b]

Hi

I was told earlier via email that in order to gain full access to my account again I would need  to change security questions/password etc. The problem is on the final page it keeps saying sorry link expired or sorry something went wrong when I submit. I have tried this several times, logged out and back in again cleared internet history and tried different browsers but still no luck. Any suggestions ?

Thanks

[Bowersbros]

I get the same problem 😞

[PayPal_Siobhán]

Hi there Bowersbros,

Please see response below as this also applies to your post.

Siobhan

[PayPal_Siobhán]

Hi there steven2011b,

It sounds like this may have been a spoof email that you received. If you are referring to a link inside an email then I would not advise to click on this link.

Here’s how to change your password or security questions:

1. Log in to your PayPal account at www.paypal.co.uk
2. Click ‘Profile’ near the top of the page.
3. Click ‘Change’ beside ‘Password.’
4. Choose the account information you want to change and click ‘Edit.’
5. Enter your new password or security questions and answers, and click ‘Save.’

If you think you’ve received a phishing email, forward it to spoof@paypal.com. Then delete the fake email from your inbox.

Hope this helps!

Siobhan

[Bowersbros]

the loop i receive (link expired) is from navigating directly to paypal.com, not from emails. 

[PayPal_Siobhán]

Hi there Bowersbros,

In this case then I would advise that you call us directly to discuss your account, sounds like it may have a limitation and we can help you with getting this removed.

You can call us by clicking on the contact us link at the bottom of any PayPal page.

Siobhan

[fionalevison]

not more than two minutes ago i attempted to reset a forgotten password, the link that paypal sent to me a minute ago has 'apparently' expired, how on earth am i supposed to spend my money if you in your wisdom are sending out 'duff links' ? 

[fionalevison]

update to previous post , And now paypal has accepted the previously forgotten password, curious and curiouser.........