Change of payment received email notifications to "via paypal"

[SiTBM]

I've noticed in the last week/10 days that payment notification emails from Paypal have changed the format of the payer's name to "Payers name via Paypal" and the email address itself is now always "member at paypal.co.uk" instead of the payer's actual email address. Also, if you use a mail client like Gmail with a conversation view (which I do) and get more than one payment in a day, all the payment notification emails are bunched up into 1 thread.

This exact same issue occurred not too long back at Paypal and there was a minor uproar from sellers who suddenly had major customer service issues in that they could no longer accurately track and monitor sales or had big problems trying to locate an email for a transaction for customer service purposes. After lots of complaints the format was reverted back to the standard way, i.e. not using "via Paypal" and by using the actual buyer's email address.

Why have Paypal messed with things again and brought back this feature which doesn't seem to have any benefits and is causing massive headaches for retailers like myself who rely on being able to track sales and transactions?

Is this a temporary 'feature' or can it hopefully be reverted back to the old way if enough people complain?

[nicturner]

Same problem here - How long can this go on?

[nicturner]

Having contacted paypal it looks like this time they are sticking to their new system which means bunched up emails forever for us

.....................

 I have reviewed your account and email and I understand this new email format is an inconvenience to your business. However I have just been advised that this is an intended feature and it will not be reverting to the old format. This is something we have had to implement to protect against phishing against the PayPal domain and therefore security to our members. This change has been made on the advise of DMARC which is Domain-based Message Authentication Reporting and Conformance.

[SiTBM]

That's a pain then. I wonder if enough sellers complained would it make a difference to their decision? That's what happened last time - there was a mass of complaints and PP went back to the old way within a few days. I haven't seen many complaints about this yet though.

Problem is Paypal don't make it particularly easy to contact them, and you usually get a stock reply anyway. I don't really see how what they've done adds any kind of security - it's just going to cause problems for a lot of sellers. I can probably find ways around it but I wish they wouldn't just roll out these changes without informing us first...

[carlrs]

I have to agree with these roll outs, that seem to not take into consideration the time and now higher cost of business of their retailers, as this does make it more costly in employee time which I have to pay, not to mention frustation and complaints from our staff

While I also understand PayPal's postition too, they should have worked with GMail or found another work-around first.

Sadly, while PayPal has so many great features, their arrogance from their "tech" department really makes me wish we never integrated our checkout with PayPal in the first place.

Every request for improvements such as with checkout tiers is met with arrogant replies.

What PayPal is also missing is that with ANY business that serves other business, your business thrives when the others you serve thrive, but the people at PayPal just seem to miss this basic part of business 101

This said, I will admit that PayPal has definitely improved their fraud protection from where it was a few years back, so some kudos here are in order, but I really wish they would not rest on their "laurels" and work with their retailers better.