How to remove the Pending balance on your Paypal Account

Fiore-ukHosiery
Contributor
Contributor

Good afternoon,

 

I have recently cancelled our Virtual Terminal from Paypal - How to we go about getting the pending balance for each transaction removed too? I was my understanding the pending balance (which is 10% of the transaction value for 90 days) was only needed while you have the Virtual Terminal.

 

Look forward to any help that you may be able to offer

 

Many thanks

 

Richard

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10 REPLIES 10

PayPal_Wayne
Moderator
Moderator

Hi there,

 

The rolling reserve placed as part of the VT application isn't automatically lifted when the VT is cancelled I'm afraid. You would have to request this separately from our Customer Services

 

Wayne

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ROMANIA-BOST
New Community Member

Good evening I got some money in Pending balance and I can not get used to what to do to wait for some time pliss hallp my

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PayPal_Conor
Moderator
Moderator

Hi ROMANIA-BOST,

 

Welcome to the Community Forum Smiley Happy

 

A pending balance can happen for a number of reasons. For example, you may have a reserve on your account or one of your payments may be subject to a hold.

 

As this is an account specific query, what I suggest you do is reach out to us directly through our other social media channels. That way we can pull up your account details to investigate this for you.

 

We are available 24/7 to answer private messages sent through our Facebook page (www.facebook.com/PayPalUK) and respond swiftly to any tweets directed towards @AskPayPal!

 

Hope this helps,

 

Conor

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marbelynpt
New Community Member

why is everytime i submit request for widrawal, it goes to pending balance? i was able to withdraw the first transaction but goes to pending balanc enow. pls help. I am from he philippines

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LBUTIOG12
Member
Member

Hi Wayne, since you're a paypal employee I need to ask with regards to the status of my pending balance on my paypal account. my friend send me money today for a special service that I've done for her. but I cannot withdraw such amount even though my friend (sender) already done the following instruction from a paypal customer service personnel. 

 

"You can speed up the process. Tell the person sending you the money, to log in in to their Paypal account and to click "confirm receipt" next to transactions related to their sending to you. After this, the money will be relased immedidiately."

 

anyone who has knowledge on how can I withdraw my money immediately. please help me with regards to my inquiry.

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gazda2233
Contributor
Contributor

Hi paypal

 

I've recived over 82 payments via paypal and i still get pending balance from any new payment....When will it be removed pls help me....

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PayPal_paula
Moderator
Moderator

Hi gazda2233, 

 

As moderators we can not view your PayPal account. I would recommend that you contact us directly so we can review your payment holds for you. 

 

To contact us please click on the contact us link at the bottom of any PayPal page.

 

Thanks for posting 

Paula 

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gazda2233
Contributor
Contributor

I did contact you via mail and all i get every time is the auto response

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PayPal_paula
Moderator
Moderator

Hi gazda2233, 

 

We do have other contact options apart from email. You can contact us via phone to discuss or your can contact us via our twitter page @AskPayPal and also our Facebook page  

 

Please feel free to reach out to us. 

 

Paula 

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