Is there a time limit to report an item not received

[Jeanette1959]

Hi With the eBay/PayPal buyers protection scheme is the time limit for reporting an item not delivered. I bought an item from America about 2 weeks ago and the seller claims it can take upto 40 days for post from America to the uk, I don't think I have ever waited more than.7 days before. Now I seem to remember that eBay/PayPal had a limit on how long you had to report a problem and 30 days rings a bell for some reason, is the time limit and how long is it, I don't want to wait 40 days only to find out I cannot claim because is actually 30. Thanks for any help Jeanette

[florence_merlin]

No 30 days is way too long. If the seller is sending an item internationally, he/she should provide you with a tracking number. You can file a dispute if you haven't received the item in the estimated handling and shipping amount of time provided by the seller on the listing. 

[kernowlass]

You have up to 45 days to file a dispute with paypal and when you have filed a dispute up to another 20 days to escalate it to a claim.

It depends if your seller has sent the item surface or airmail as surface does take about 3 weeks ....ish.

Don't let it get to 45 days before you file.

However if you file and the item arrives you can cancel the dispute.

If you get a refund and the item turns up you can repay the seller.