Payment for eBay items taking ages to authorise - help!

Esk__
Contributor
Contributor

Hi,

 

Wondering if anyone could shed some light.  Basically I bought  something off eBay like I have done many times with the eBay app. Use Paypal to pay, and as usual a 'PAID' notification comes up on the item.  A couple of hours later I notice I still haven't received an email confirmation.  I check my phone and the 'PAID' notification has disappeared.  I log in to eBay on my laptop and it where the payment symbol is, there is an hourglass underneath.  When you hover over this symbol it says 'Payment awaiting authorisation'. I then log into Paypal and it says the money has been sent? Five hours later I still haven't received a receipt and eBay is still saying it is waiting for authorisation.  What's going on? I have bought many things off eBay and always use Paypal and never had a problem.  The only difference is is that I am currently in America, but as I was using the app as normal I thought it would just work the same.  I have contacted the eBay seller regarding the situation, but just don't understand why my payment hasn't gone through!

 

Thanks

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2 REPLIES 2

easyroy
Contributor
Contributor

i have the sameproblem perhaps paypal no"s

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PayPal_paula
Moderator
Moderator

Hi Esk__, 

 

I havent heard of this happening before. When you check the payment status on PayPal is it showing as "completed" or "unclaimed". 

 

Please repost. 

Paula 

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