recived dameged goods, should i be responsible for return cost??

[Becky87]

Hi i have a problem with a seller who sent me dameged shoes(was dameged before dispatched damage i mean:one side of the shoe different from the other) now paypal found me eligible for refund on the return of shoes but im responsible for return cost.......which is a lot of money because im not in the UK right now.on the sellers page (its an online shop) stated that if they send damaged or wrong item they would be paying the return cost but the seller is just ignoring me....im really upset cause i nearly payed £30 for an unwearable shose.............i dont find this fair  or is it??? Please, some advise

[kernowlass]

Paypal can only ever get you back the original payment you processed through them and not return postage costs but you need to return the item to get that refund.

THEN if the seller is a "business" under distance selling regs they are responsible for return postage costs. And make sure you send it trackable to prove delivery back to the seller.

 I would then let them know that unless they refund those costs you will be seeking advice from trading standards and leaving appropriate feedback to warn other buyers.

To contact them you can go to advanced search top of ebay pages > use the contact member option on the left side of that page and fill in the details. Ebay will email you their telephone number.