Paypal here

Rich27
Contributor
Contributor
Ive got the red and green light flashing tried all the different things mentioned nothings worked So ive contacted paypal they say it needs replaceing because it has developed an internal fault and they want me to pay £59.99 because its out of warrenty id understand it if i broke it or smashed it but for it just to stop working why should i have to pay for a replacement when paypal take money everytime i use paypal here
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PayPal_david
Moderator
Moderator

Hi there Rich27.

 

I'm sorry for the delay in getting back to you regarding this. 

 

Can I ask if you have tried to do a factory reset on your card reader to see if that helps? This can be done by following the steps that can be found here https://www.paypal-community.com/t5/Chip-and-Pin-Card-Reader/Card-Reader-Factory-Reset/m-p/854215#U8...

 

If you have already tried this and our PayPal Here team have advised you that you would need a replacement device, there wouldn't be much more that we could do for you through the Community I'm afraid.

 

David.

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