I entered a 14 day "free" trial with Noom. This is a smartphone-only app, and my LG phone is not close to new. After trying to load the app, I didn't think I was successful. At the beginning of the process, they asked for a $1.00 fee to cover the "free" trial. Since I never got the app to download to my phone (after trying for an hour) I gave up and felt I just wasted a dollar. 14 days later I receive notification from PayPal that Noom just collected $159 from my account. I filed a complaint with PayPal, but it was denied. They stated it was an authorized transaction. Not blaming PayPay at all, but I now filed a complaint with the credit card company I use for my account. In looking at the Better Business Bureau report on Noom, they are not accredited because of a pattern of financial concerns. There are more than 1500 complaints against Noom, and their score via the Better Business Bureau is a "D". Has anyone else had a similar experience with Noom? If so, was there a way to recover my $159? Thanks.
