Can I get buyer protection for a software purchase that doesn't work on my iPad?

[Wheels22]

Can I get buyer protection for a software purchase that doesn't work on my iPad? I was encouraged to upgrade to premium on the provider's web page (which I was using from my iPad), only to find that it gave me a MacOS or Windows exe file, that I can't install on the iPad. That wasn't clear from the purchase site. I have asked them for a refund but wonder if this can be claimed through PayPal if they refuse?

[kernowlass · Accepted solution]

@Wheels22 

Normally you aren't covered for virtual items for not as described, only non receipt.

But you could try anyway?

If not then maybe a chargeback via your card issuer?

[Wheels22]

Thanks @kernowlass, luckily the vendor was kind enough to refund my purchase. Happy days.