Can't access funds or messages

danestrydom123
Contributor
Contributor

A while back I was supposed to upload my documents to verify my identity.  When I did this, some of my documents got rejected, because my business is registered in the UAE and the (now restricted) account is a south african account.  I moved there for 6 months and decided to open a south african account when I arrived, but I have recently returned to the UAE. 

 

Paypal advised me to create a uae account and send them a request to transfer my money that is currently in my south african account, to my uae account.  I already have a UAE account, but now I need to proceed with a request for them to transfer my funds. 

 

The problem is that I can not access any messages they send me anymore.  For some reason, when I click on the message notification, it takes me to the message inbox, which is blank.  I can only see the messages I sent them.  How can I contact them to find out which documents they need from me in order for me to transfer my funds to my new account?

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@danestrydom123 

 

Normally any email / messages from paypal on a business account are sent to your business account email address.


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Kudos / Solution appreciated.
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danestrydom123
Contributor
Contributor

I just get this notification in my email.  is there any other way of contacting them?Screenshot 2021-07-09 084726.png

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