Case closed: Transaction not safeguarded

CorzEestwa25
Contributor
Contributor
Thank you for reporting this case.  After reviewing your case, we found that this transaction wasn't unauthorised and hence wasn't eligible for Buyer Protection. I made a wrong type of clam now can't make another clam when I paid for something and have not Receive anything now trying to get my money back off this SCAMER  I was scammed and did not receive the item from this person. I tried to contact the seller informing I wanted a refund and nothing so can someone Please help 

Case closed: Transaction not safeguarded

Case ID: PP-I-15491312
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@CorzEestwa25 


A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.
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