Electrical item faulty from Ebay within 2 months

[Rush27]

hi,

i have a issue with an electrical item i paid for with paypal on ebay 2 months ago and seller is not responding. both buyer and seller in UK. i originally sent a email to the seller directly but didnt raise a returns on ebay although it was still available as i wanted to give the seller a chance to resolve it. but since i didnt receive a response i went back on ebay to raise a return and found the option had been closed by the seller. to me it is obvious that the seller saw my email and acted accordingly so not to give me a refund or replacement. i followed up with the seller and still have not received a response.  it is out of ebay money back gurantee period and ebay says they cant/wont do anything about it. can paypal/anyone help?

[kernowlass · Accepted solution]

@Rush27 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If you lose because seller provides a fake tracking number (likely) then post back for more advice.
If the item arrives and its tat the make sure you CHANGE the dispute quickly before it closes to 'not as described'.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

Also make sure you have activated the below link in case you have to return it.
https://www.paypal.com/uk/webapps/mpp/refunded-returns