Paypal is way over their head with online fraudulent sellers.
Many fake selling sites (many based in China) are using paypal as a money laundering platform. They even manage to create fake USPS shipments of empty boxes to a fake address in your ZIP cod area. That way if you use the tracking number on the USPS site it shows it has been delivered (but without showing the exact address it was shipped from and delivered to). Even credit card companies are falling for it now. in such case you would have to go to the local post office to request copies of the scanned package label and exact delivery address to prove it was not delivered to your address. And it takes so much time to take care of this with long waiting time on the phone, just to be told you have to do a snail mail request to reopen your case, and then wait another couple of weeks for an answer... It is literally impossible to talk to a real human being at Paypal.
It has been going on for a long time and accelerated during COVID stay-at-home orders. The fact that companies like Paypal have not figured out a way to better protect their customers against such fraud is appalling. it is now very well documented on many blogs and this is blatant incompetency on their part. I hope this will end-up into a class action lawsuit as too many customer have been defrauded due to PayPal complacency with their customers protection. They make it way too easy for the criminal sellers and way too hard for the buyers trying to defend themselves. Due to the high number of similar occurrences, Paypal is well aware of this issue and they are clearly not helping their customers as they should. they only come up with lousy excuses and put the blame back on the buyers.
