Fake Louis Vuitton belt

[Kayleighastbury]

I recently brought a Louis Vuitton belt off Depop. The seller confirmed it was 100% authentic. However once I recieved it, I took it to the Louis Vuitton shop and they confirmed that it was fake. I have been in touch with the seller however she is just holding up on the refund saying she only recieved some of the money as Depop took 10% of it. Therefore it would be loss to her, I’ve told her that Depop refund the fee once I’ve been refunded. She seemed genuine that she didn’t realise the belt was fake. Yesterday I messaged her again and she has said it tried to refund me but once she put the money into her PayPal, they had taken it. However I have not recieved anything or neither does it say anything is pending. I paid £92.50 for a fake belt. HELPPP ME

[kernowlass]

@Kayleighastbury 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.