Gearbest - Product with wrong amount

[viciovbuk]

Hello, 

I bought something on Gearbest using Paypal but then, reading some online forum, I realised that the seller probably put the wrong amount on the product so I cancel my order and request a refund but it didn't answer my email. In the meantime I opened a case with Paypal putting the wrong category by mistake (unauthorised transaction) and Paypal closed my case and there is no way to reopen it or open another case for the same transaction. How can I solve the issue? I just want my money back and I really don't understand why Paypal doesn't allow me to reply to a closed case or change the category. Thank you

[kernowlass · Accepted solution]

@viciovbuk 

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?