Has anyone here had fraudulent charges from Xsolla Inc.?

jellyfishsteve
Contributor
Contributor

They charged me $150 CAD out of the blue and the customer service rep told me it was for a game I have never hear of.

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5 REPLIES 5

EmersonRzA
Contributor
Contributor

I had the same issue, I have never bought anything related with that. I went and claimed, but paypal said that they determined that I did make that purchase. I don't how they determined that, I don't even buy games outside of steam and the playstore, and I don't use Paypal for that. 

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13T
New Community Member
I just got one, I did buy some game stuff with Xsolla but they charged me 4 times and are not cooperative when I opened a Dispute against them.
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OmarJardak
Contributor
Contributor
Yes. Last night they charged me USD 11.41 when I genuinely never heard nor use their service in my entire life.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@OmarJardak 

 


Check if you had a subscription set up and cancel it.
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

 

If not then click on the transaction and report it as unauthorised using the link bottom of the details page.


Advice is voluntary.
Kudos / Solution appreciated.
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