Hkg technologies

[0916td]

Charged for a product that never shipped and can't get any answers

[kernowlass]

@0916td

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[0916td]

I have given the seller time with no response. I'm being patient but don't appreciate not getting any response. This is not my first time using PayPal but first time I've ever had issues like this. After seeing some of the other posts about this company I don't expect a good outcome. I use PayPal to try to protect me from this sort of thing. They took my money before item even shipped.

[kernowlass]

@0916td

Well no one is going to ship an item until they are paid are they.

And if you paid via Paypal then you should have buyer protection, so............open a paypal dispute and go from there.

[0916td]

Many companies don't charge until item ships but my point is that it hasn't shipped and they are not responding. I paid for this item more than a month ago.

[0916td]

Also I have opened a dispute

[kernowlass]

@0916td

Good, then read my first post for all the advice that i can give you on that subject.