This is black and white. I booked a hotel room in France for my family. When I arrived in the town to stay two hours later, the woman from the hotel called and told me it was a mistake and she had no rooms and that Travelocity had booked it improperly. Travelocity agreed to refund the charge and I have an email from them I attached stating such. The woman from the hotel also sent me an apology via Travelocity that Travelocity forwarded to me acknowledging she had no rooms available and blaming Travelocity for improperly booking the room.
After years and years of use and loyalty to PayPal, PayPal has now forced me to file this case not once or twice, but three times. Both initial times PayPal has sided with Travelocity/Expedia in the face of written documentation from them and the hotel and an admission that I am due this refund. Someone at PayPal is not even reviewing this matter and is blindly siding with Travelocity....or else its a faulty AI robot.
Please, please help me to rectify this grievous wrong.
Thank you, Fleeced in France by PayPal in Silicon Valley
